General

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1. Whilst we ensure a high professional standard of instruction, care and safety, all our clients must be aware that participation in mountaineering activities involves an acceptance of risk and of responsibility for the consequences of one’s own actions.

2. Mountaineering, even when undertaken with Guides, Instructors and Leaders is an adventure pursuit with high levels of uncertainty and potential risk. No specific element of an advertised service can be guaranteed with certainty in these environments.

3. When engaging the services of Miller Mountain Guides, you are hiring a Guide, Instructor or Leader for their expertise and not for the guaranteed successful outcome with respect to a specific objective, route or summit. The Guide, Instructor or Leader will do their very best to ensure success with respect to those specific objectives, however, this cannot be guaranteed as safety is always the overriding priority. If it is clear from the outset that the advertised or primary objective is not feasible on the grounds of safety, then an alternative objective will be offered for the same date(s).

4. Miller Mountain Guides reserve the right to allocate each participant a freelance Guide, Instructor or Leader, who will be fully insured and appropriately experienced.

5. Our Guides, Instructors and Leaders reserve the right to exclude any member from a participation on planned mountain activities if he or she might endanger the success or safety of the rest of the party through lack of fitness, ill-health, or dangerous technique or believed to be under the influence of drugs or alcohol. We can make no refunds of fees paid to members so excluded.

6. Any members of our courses who act in contravention of the decisions or advice of their Guide, Instructor or Leader, or else undertake independent mountaineering activities during the course forfeit all professional protection and duty of care from the Guide, Instructor or Leader.

7. The information on our website is for guidance. We make every effort to ensure it is correct but cannot be responsible for any inaccuracies or subsequent alterations of itineraries which are beyond our control either before or during any scheduled trip.

8. No pets or animals will be allowed to accompany a group into the mountains.

9. All participants must accept that Miller Mountain Guides, is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Miller Mountain Guides and it's employees whilst attending the course.

10. All participants must agree to pay the full cost of any damage done to hired or borrowed equipment due to negligence or deliberate misuse.

11. All terms and conditions between clients and Miller Mountain Guides are to be governed by and held under the exclusive jurisdiction of Scottish Law and heard in an Scottish Court.

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Booking Fees

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1. Bookings are only confirmed once a deposit of 50% of the course fee has been paid and the completed booking form has been returned. Booking forms should be submitted as soon as possible.

2. All balances must be paid six weeks prior to the commencement date of the course. If fees are not received by then we are under no obligation to hold your reservation. Miller Mountain Guides reserves the right to treat the booking as cancelled by the client, resulting in loss of deposit.

3. If a booking is made within the six week period prior to commencement the whole fee must be submitted upon booking.

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Cancelation by Client

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1. Cancelations made prior to 6 weeks of the start date of the course will be liable for a £50 booking fee.

2. Cancellations made within 6 weeks of the start date of the course will be  liable for 50% of the full fee. 

3. Cancellations made within 2 weeks of the start date of the course will be liable for 100% of the full fee.

​We strongly recommend clients take out appropriate cancellation insurance such as that through the British Mountaineering Council.

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Cancelation by Miller Mountain Guides

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1. Whilst every attempt is made to ensure that advertised courses run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary.

2. In the event of cancellation by the Company, customers will be offered the choice of the following options:

   • Full refund of the guiding or instructional fee paid; or

   • Another booking on a different date.

3. In the event of extreme weather conditions that prevent the running of a course, appropriate alternatives will be suggested. These will be discussed with the client in detail with as much notice as possible. If clients choose not to accept the alternative options available, this will be viewed as a cancellation by the client resulting in no refunds given.

4. If weather conditions are too poor to allow the running of the course or any alternatives at all, then customers will be offered an alternative booking on a different date and the loss of a £50 admin fee.

5. If cancellation of the event is during the activity for reasons of safety, no refund will be issued.

Please note that we are unable to refund any associated costs, such as accommodation or transport.

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